Facilities Manager

The Facilities Manager (FM) will be the single point of contact responsible for facilities management, assisting the Regional Manager, Senior Facilities Manager and the Real Estate and Workplace Solutions team with the delivery of quality facility management services.

The Facilities Manager coordinates account related deliverables and responds to client satisfaction issues; delivers overall facility management to ensure maintenance of the facilities and grounds in a manner consistent with the Client’s global standard processes, professional brand image and in compliance with applicable local laws, rules and regulations for effective reporting and service; provides administration of Computerized Maintenance Management System (CMMS) elements to process work orders and related invoicing to reconcile vendor activities, coordinate site resources, and engineering delivery; performs facility condition inspections to grade building systems and schedule maintenance projects and maintain account financials.

The Facility Manager must:

Work collaboratively within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc.
Coordinate vendors to satisfy client’s request within scope of services and CMMS request.
Coordination of Engineering teams for effective asset management and work order resolution.
Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
Interface with occupants of selected properties.
Assist in the development and management of capital budgets.
Support the Account IFM Director, Regional & Senior Facility Manager in the implementation of short and long-term projects/initiatives for the client.
Assist in the development and implementation of the annual management plan within the area.
Accomplish key performance indicators as identified by the Account Manager.
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
Maximize utilization of suppliers, preferred vendors/contractors.
Ensure compliance with Jones Lang LaSalle minimum audit standards and client’s standard processes.
All other duties and tasks assigned.
Critical competencies for success –

Bachelor’s degree or equivalent work experience in Facilities or Property Management
3+ years of experience in facilities or property management with a third-party provider, corporate, or as a consultant
Knowledge of commercial real estate, HVAC, electricity, telecommunications, furniture and building energy management systems
Supervise vendor performance during normal and off hours including weekends when necessary.
Accounting and budgeting experience
Strong organizational and management skills
Excellent communication and computer skills